Frequently Asked Questions
Delivery Costs
Return Policy
Shipping Process
Unboxing Hard Bed
Availability
Q: Where is Hard Bed available for purchase?
There are several ways to acquire a Hard Bed!
- Purchase on tmasc.ca
- Visit one of our stores in Alberta to rest-test and buy in person.
- Purchase on hardbed.ca
Delivery Costs
Q: How much is delivery?
Delivery of The Hard Bed™ Mattress is included to most locations across Canada. Please note that we can only deliver to a physical street address and that we do not deliver to Yukon, Northwest Territories, Nunavut or Labrador at this time.
Are you in the Calgary or Edmonton areas? Our professional in-home delivery service will bring your Hard Bed inside, unpack, place on your bed frame and remove the packaging materials when they're done. They can even take away your old mattress!
Return Policy
Q: Hard Bed is too hard. Can I return it?
No. It's called Hard Bed. Sometimes, life is hard. Please do not order this mattress unless you want a substantially firm mattress.
Shipping Process
Q: How does Hard Bed arrive?
Hard Bed is conveniently vacuum-compressed and rolled in a manageable carton. We recommend removing Hard Bed from the carton as it's much easier to lift and move out of the packaging. There is a plastic sleeve around the mattress that prevents it from expanding and unrolling. Place the Hard Bed where you intend to use it, and then carefully cut along the plastic sleeve to open it up. Our delivery company will do all of this for you at no extra cost if we're delivering in the Calgary & Edmonton areas.
- Place Your Order
- Please place your order securely online, or call us toll-free on 1-877-750-1212.
- Our team will prepare your order for dispatch. This typically happens within 1-2 business days of receiving your order.
- Your payment method will be charged once your mattress is prepared for shipment.
- Dispatched & En-route
- Once your shipment has been arranged, we'll automatically update your order status and provide you with a tracking number.
- Estimated arrival dates are indeed estimates. Although these quoted dates are accurate the vast majority of the time, please do check the status of your tracking number periodically.
- If your order has multiple items, you may receive each item on different days. Each individual box will have it's own tracking number.
- Out For Delivery
- Once your tracking number shows "Out for Delivery", our courier partner will make a delivery attempt that day between 9 am and 7 pm.
- Due to the value of the mattress, we require a signature for delivery.
- In some cases, a delivery notice will be left with further instructions.
If no one is typically home during the day, please consider having Hard Bed shipped to your place of employment. Hard Bed will easily fit in most vehicles for easy transport. Smaller cars may need to have the outer cardboard carton removed so that the mattress will fit on the back seat or in the trunk with the seats folded down.
Unboxing Hard Bed
Hard Bed ships from Calgary or Edmonton direct to your door in a compact, easy-to-handle recyclable carton. Tight on space? No problem! Because Hard Bed is compressed and rolled, it's easy to move. Simply place the carton near where you'll be setting up and open it up. Follow along with our unboxing photos below!
Are you in the Calgary or Edmonton areas? Our in-home delivery teams will handle all the work for you at no additional cost!
The pictures below show the unboxing of our original Hard Bed 1.0. The Canadian-made Hard Bed is packaged in a similar fashion, and the process of unpacking is the same.
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Your Hard Bed will expand and assume its natural shape in just a few minutes. It's ready to sleep on right away; however, please allow two full days for Hard Bed to recover to 100% of its original firmness from the factory.
